This Privacy Policy describes how petmarketnyc.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase, create a pet profile, or sign up for emails.
INFORMATION WE COLLECT
- Device Information: IP address, browser type, time zone, cookie data, pages viewed, search terms, site interactions.
- Order Information: Name, billing/shipping address, email, phone number, payment info (Visa, Mastercard, Amex, Discover, Diners Club, Apple Pay, Google Pay, Stripe).
- Pet Profile & Email Info: Email address and any pet-related preferences or info you voluntarily provide.
- Customer Support Info: Any information you provide during a support interaction.
HOW WE USE YOUR INFORMATION
- To fulfill orders and process payments
- To communicate with you and send order updates
- To personalize marketing through email and pet profile preferences
- To optimize your site experience with analytics tools
SHARING YOUR INFORMATION
- Shopify: Our store platform. Privacy Policy
- Klaviyo: Email marketing automation
- Analytics: Google Analytics, Meta Pixel, Hotjar
- Advertising: Facebook/Meta Ads, Google Ads, TikTok Ads (for personalized product promotions)
ADVERTISING & ANALYTICS
We use your Personal and non-Personal Information to deliver targeted ads. We may share your pet profile info with advertising platforms via our processor Good Boy Studios, Inc.
Opt-out options:
- Delete your pet profile
- Unsubscribe from emails via link in any message
- Opt-Out from the account settings
RETENTION
We retain your Personal Information unless and until you request deletion. To request removal, email us at info@petmarketnyc.com.
COOKIES
We use cookies to operate our store, improve your experience, and track analytics and marketing. These may include:
- Shopify: _shopify_y, _y, cart, checkout_token
- Klaviyo: _kla_id
- Good Boy Studios: _petparade_shopify_token
You may disable cookies in your browser settings. Visit www.allaboutcookies.org to learn more.
DO NOT TRACK
We do not change our data collection practices in response to Do Not Track signals.
CHANGES TO THIS POLICY
We may update this policy from time to time. Please review periodically. Continued use of the Site means acceptance of changes.
CONTACT
If you have any questions or would like to make a request, please contact us at:
Email: info@petmarketnyc.com
Address:
The Pet Market NYC
132 W 72nd Street
New York, NY 10023
Last updated: April 16, 2025